Question 1

What is CryptoLabels?

Accepted Answer

CryptoLabels is a privacy-first shipping platform. We generate official postage labels for USPS, UPS, FedEx, DHL, Canada Post and Royal Mail, and we accept payment in Bitcoin and other cryptocurrencies — no bank or card required. We also offer custom brokerage, door-to-door delivery coordination, and full customs clearance.

Question 2

Do I need an account to buy a label?

Accepted Answer

No. You can buy a shipping label as a guest without creating an account. However, creating an account lets you view your label history and reprint past labels anytime.

Question 3

Which countries do you support?

Accepted Answer

We support worldwide shipping. You can create labels for domestic shipments within the US, Canada, UK, and international shipments to any country served by our partner carriers.

Question 4

What cryptocurrencies do you accept?

Accepted Answer

We accept Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), Bitcoin Cash (BCH), and stablecoins including USDT and USDC. More coins are added regularly.

Question 5

How long does payment confirmation take?

Accepted Answer

Most crypto payments are confirmed within minutes. Bitcoin typically takes 10–20 minutes depending on network congestion. Once confirmed, your label is generated instantly.

Question 6

What happens if I send the wrong amount?

Accepted Answer

If you overpay, the excess is automatically refunded to your wallet. If you underpay, you'll need to send the remaining balance for the label to be generated. Our system tracks partial payments in real time.

Question 7

Are there any hidden fees?

Accepted Answer

No hidden fees. The price you see at checkout is the total cost of the label. We charge a small service fee that is already included in the displayed price.

Question 8

Which carriers can I choose from?

Accepted Answer

We offer labels from USPS, UPS, FedEx, DHL, Canada Post and Royal Mail. Each carrier provides multiple service levels from economy to express delivery.

Question 9

Can I ship internationally?

Accepted Answer

Yes. All our carriers support international shipping. You can create customs documents and commercial invoices automatically during label creation for international packages.

Question 10

What package types are supported?

Accepted Answer

We support envelopes, small boxes, medium boxes, large boxes, tubes, and irregular-shaped packages. You can enter custom dimensions and weight for accurate rates.

Question 11

How do I get my label after paying?

Accepted Answer

Once your crypto payment is confirmed, your shipping label is emailed to you as a PDF ready to print. If you have an account, you can also download it from your account dashboard.

Question 12

Do you offer custom broker services?

Accepted Answer

Yes. Our custom brokerage team handles complex cross-border documentation, duty calculations, and customs filings on your behalf. This reduces the risk of packages being held or rejected at borders.

Question 13

What is included in customs clearance?

Accepted Answer

We prepare all required customs documentation, classify goods with the correct HS codes, calculate duties and taxes, and coordinate with customs authorities so your shipment clears smoothly.

Question 14

Can you handle restricted or high-value goods?

Accepted Answer

Contact support before shipping restricted or high-value items. Our brokers can advise on documentation requirements, permits, and the best carrier for your specific goods.

Question 15

What is door-to-door delivery?

Accepted Answer

Door-to-door means we coordinate pickup from your location and delivery directly to the recipient's address — no drop-off required. We manage the entire chain including any intermediate warehousing, customs, and last-mile handoff.

Question 16

How do I request door-to-door service?

Accepted Answer

Select the door-to-door option during checkout. Our team will contact you to confirm pickup windows and any special handling instructions.

Question 17

Can I get a refund if I don't use the label?

Accepted Answer

Unused labels can be refunded if the carrier has not yet scanned the package. Refunds are processed back to the original crypto wallet and typically complete within 5–10 business days.

Question 18

What if my label has a typo?

Accepted Answer

If you notice an error before the label is used, contact support immediately. We can void the incorrect label and issue a corrected one, or process a refund so you can reorder.

Question 19

How does CryptoLabels protect my privacy?

Accepted Answer

We minimize the data we collect and do not sell or share customer information. We operate with privacy as a core value. Payment is handled on-chain, so no bank or card details are ever involved. Shipping labels display only the addresses you provide.

Question 20

Is my crypto transaction secure?

Accepted Answer

Yes. All payments are processed through secure blockchain transactions. We never store your private keys or wallet credentials. Payment addresses are unique per order.

Question 21

What information do you store?

Accepted Answer

We store only the information needed to generate your shipping label: sender and recipient addresses, package details, and transaction records. We do not sell or share your data with third parties.

Question 22

Do you offer discreet shipping?

Accepted Answer

Shipping labels display only the sender and recipient addresses you provide. The label itself does not mention cryptocurrency. From the outside, it looks like any standard shipping label.

Frequently Asked Questions

Getting Started

Payments

Carriers & Shipping

Customs & Brokers

Door-to-Door Services

Returns & Refunds

Privacy & Security

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